Shipping & Returns

Shipping

Shipping is free on all orders worldwide.

Customers are provided a tracking number of their purchase within 24 hours of being shipped. Shipping is provided via USPS and/or UPS. A signature is not required on deliveries so make sure to check your tracking as to delivery time

Orders ship out within 24 hours of being placed. Delivery times varies from 7-15 day

Returns

When sending back your return using the returns portal or other return options, please be sure to return your items in accordance with the policy outlined below:

  • Items must be sent back within 30 days of the delivery date.

  • Items must be unworn, unwashed, and have original tags attached.

  • Items must be free of stains, makeup, deodorant, or wear.

  • Bodysuits, swimwear, and undergarments are non-returnable.

  • Beauty products, cosmetics, and accessories are non-returnable.

  • All returns will be refunded via store credit in the form of an E-Gift Card code.

  • Returns are processed within 5 business days after your item(s) are delivered.

  • We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email info@turntupboutique.com for assistance before returning.

  • All returns must include a return request form or packing slip. If you do not have a return request form, you may request one from us.

  • Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing.

  • When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.

  • Return drop-offs are not accepted at our Distribution Center or corporate office.

  • Turntup Boutique is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Turntup Boutique does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

Turntup Boutique reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Turntup Boutique reserves the right to refuse service to any customer or entity, due to similar actions as noted above

Non-Turntup Boutique items sent to our Distribution Center will be discarded upon receipt.

Wardrobing & Excessive Returns

Our Customer Protection Team handles situations in which a return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all of our customers across the globe.

Shoe Return Policy

We accept shoe returns up to 30 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip. Complete a returns request form

Note: Shoe returns are subject to all standard returns policies and procedures.

Note: Should you choose to return a Final Sale item, Fashion Nova reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

Exchanges

Because we can’t ensure our customers will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (info@turntupboutique.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email info@turntupboutique.com within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

In-Store Returns

Returns by Mail

Complete a returns request form , and include it in your return package. If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate return forms for each order.

Alternatively, you may use the packing slip(s) provided with your order(s) to return; simply mark your packing slip and include the appropriate Return Reason code next to the item indicated on the packing slip.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed.

Send your package to:

Turntup Boutique
641 2nd St Unit 6
Fairport Harbor, OH 44077

Stale Returns

We requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center or retail locations after 30 days are considered to be “stale” returns.